Delivery Information

Symphony Candle makes every effort to get your order to you as soon as possible. Regular orders for "in-stock" items placed on business days before 15:00 GMT (3PM) are dispatched the same day.


We would like to let everyone know that throughout this difficult time, nothing has changed. Orders will still be dispatched daily and on time from our UK warehouse. We are also here to support you with any questions or queries you may have. We have made all necessary precautions to ensure that our service continues as normal, as well as receiving reassurances from our business partners that parcels will still be delivered.
Along with these reassurances there may be some delays due to the high demand of online sales throughout Europe. Please allow at least 24 hours after your expected delivery date for your parcel to be delivered before getting in touch in regards to failed deliveries. For up-to-date service disruptions, please visit the live-updated reports from DPD and Parcelforce respectively:


As of the 1st of January 2021, the UK has left the European Union and is outside of the EU's single market. Tax per corresponding countries will continue to be subject to VAT on our website.

Although VAT is still being charged on, please note that you will NOT be subject to any import duties and taxes and will not be required to pay anything before the item arrives with you. Lencarta will handle everything!

Once you have registered your address, you will note the change of corresponding tax related to your country.

UK Mainland* Delivery Summary (Scottish Highlands and remote areas charged extra)*

Mainland UK Shipping Option £0.00 - £49.99 £50.00 - £149.99 £150.00+
UK Standard 2-3 Working Days £4.99 £2.99 FREE
UK Next Working Day £7.99 £5.99 £4.99
UK Next Working Day Pre-11am £14.99 £17.99 £14.99
UK Saturday Delivery £21.99 £24.99 £21.99

International Delivery Summary

Shipping Option £0.00 - £49.99 £50.00 - £149.99 £150.00+
International Standard Delivery £18.99 £21.99 £18.99
International Expedited Delivery £25.99 £28.99 £25.99
International Air Delivery £41.99 £47.99 £41.99

Order Processing

>> We ship from England

>> We process orders within 1 business day (excluding weekends and holidays). Pre-ordered items are processed within 2-3 business days of arrival in stock

>> All orders placed before 3pm will be dispatched the very same day

>> Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation

If you need any assistance with your order, please contact us immediately at We will not be able to make changes to your order after it has shipped

 Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order

NOTE: We are not responsible for shipping carrier delays

* Mainland UK excludes Highlands, Islands and Ireland including Northern Ireland. Next Day delivery is not available to remote areas and delivery may take longer to arrive (Scottish Highlands and remote areas charged extra). Remote areas are defined as per our couriers' postcode specifications, for more information check out DPD, Hermes and Parcelforce respective websites.